Privacy Policy
Improved efficiency. Better clinical outcomes. Real impact.
Plural Patient App (myNeo Health)
Effective date: 1 January 2026
Plural Health (formerly PlateauMed) (“Plural”, “we”, “us”) operates the Plural patient application (“the App”). This Privacy Policy explains how personal information is collected, used, and protected when you use the App.
The App is designed to help patients view health information that has been recorded by their healthcare providers, manage appointments, and receive communications related to their care.
The App does not provide medical advice, diagnosis, or treatment recommendations.
By using the App, you agree to the practices described in this policy.
1. Who we are
Plural provides healthcare software to hospitals and clinics.
Your hospital or clinic is the Data Controller for your personal and health information.
Plural acts as a Data Processor, processing data only on the instructions of your healthcare provider.
2. What information we collect
We collect and process the following categories of information on behalf of your healthcare provider:
a) Personal information
- Name
- Phone number
- Email address
- Date of birth
- Address
- Appointment details
b) Health information (view-only)
Information entered by doctors, nurses or laboratory staff, including:
- Symptoms and diagnoses
- Vital signs
- Laboratory test requests and results
- Prescriptions
Important:
All health information displayed in the App is entered by licensed healthcare professionals during (or in relation to) your clinical interaction with your healthcare provider. Plural does not provide any clinical information or edit information provided by your clinician.
Patients cannot edit, modify, or add clinical information.
3. How the App uses your information
Your information is used only to:
- Display your medical records as recorded by your healthcare provider
- Show upcoming and past appointments
- Notify you about appointments or care-related updates
- Enable secure communication initiated by your healthcare provider
- Support healthcare operations and service delivery
The App does not:
- Diagnose medical conditions
- Recommend treatments
- Suggest medication changes
- Replace consultation with a healthcare professional
4. Legal basis for processing data
Under the Nigeria Data Protection Act 2023, your information is processed on the following legal grounds:
- Contractual necessity: to provide healthcare software services to your hospital or clinic
- Provision of healthcare: to support delivery of care by licensed providers
- Vital interests: where processing is necessary to protect health or life
- Legal obligations: where required by law
5. Sharing of information
Your data may be shared only:
- Within your hospital or clinic, among authorized healthcare professionals
- With laboratories, pharmacies or care partners involved in your treatment
- With trusted service providers (e.g. cloud hosting, SMS delivery), under strict confidentiality agreements
- Where required by law or regulatory authorities
Plural does not sell or use patient data for advertising or marketing.
6. Anonymized and aggregated data
We may use anonymized or aggregated data (which cannot identify you) to:
- Improve system performance
- Support health system planning
- Generate statistical insights
7. Patient communications
Your healthcare provider may contact you via:
- SMS
- In-app notifications
These communications relate only to:
- Appointments
- Test results availability
- Care-related updates
You may opt out of non-essential communications at any time.
8. Data security
Plural uses appropriate technical and organisational measures to protect your information, including:
- Secure hosting environments
- Access controls
- Encryption
- Staff confidentiality obligations
All staff and subcontractors are bound by confidentiality agreements.
9. Data retention
Your information is retained in accordance with:
- Healthcare regulations
- Legal requirements
- Your hospital or clinic’s retention policies
10. Your rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information (via your healthcare provider)
- Request restriction or deletion of data, where legally permitted
- Withdraw consent where applicable
Requests should be directed to your hospital or clinic, or to Plural as processor.
11. Account and data deletion
You may request deletion of your App account by contacting:
contact@plural.health
Some medical records may need to be retained by your healthcare provider to meet legal or clinical obligations.
12. Data Protection Officer
Plural’s Data Protection Officer is:
IPI Strategy Partners Limited
9 Adebola Street, off Adeniran Street
Surulere, Lagos, Nigeria
13. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the App or our website.
Frequently Asked Questions
What is Plural, and how does it improve healthcare?
Plural delivers connected digital solutions that streamline hospital operations, enhance health insurance management and improve patient experiences.
Which healthcare organizations can benefit from Plural's solutions?
Plural supports hospitals, clinics, HMOs, insurers and community health programs with scalable, intelligent technology.
How does Plural ensure data privacy and security?
Plural follows strict data protection standards, including end-to-end encryption, compliance with healthcare regulations and secure cloud infrastructure, to safeguard patient and provider information.
Is Plural's technology easy to integrate with existing systems?
Yes! Plural's flexible APIs and interoperability features enable seamless integration with existing hospital, insurance, and government systems.
How can I get started with Plural's solutions?
Book a demo, contact our team, or explore our products to find the right solution for your needs.